A COO’s five-point plan for managing organisational change

A COO’s five-point plan for managing organisational change

Share on facebook
Facebook
Share on twitter
Twitter
Share on linkedin
LinkedIn
Share on email
Email
Share on print
Print

JOHANNESBURG, South Africa, 17th November 2021 -/African Media Agency(AMA)/- For most organisations operating on the African continent, the past 18 months have forced unprecedented change in how they operate at every level of their business.

From dealing with the initial impact of the pandemic, subsequent lockdowns and enabling a hybrid workforce, to digitising customer-facing and back-office processes and dealing with disruptions in the supply chain – organisations have had their hands full.

“The pace of change and the extent to which organisations have had to adapt are forcing business leaders to completely reimagine how their organisations operate,” says Tracy Bolton, chief operating officer at SAP Africa. “Organisations have had to rethink how they engage with customers, reengineer their supply chains, and completely transform their talent management capabilities to ensure the success of the business. And all indications are that further changes are inevitable as disruptions continue to affect the operating environment.”

One recent study found that more than three in four executives expect changed customer behaviour to continue after the pandemic. And while improving vaccination rates are making a return to the office likely, most organisations are expected to continue offering the option of a hybrid workforce where employees work from home at least some of the time.

“Changes in the workplace can cause immense stress to employees and managers alike,” says Bolton. “One recent survey of South Africans working from home found higher levels of stress and lower levels of productivity, with managers expressing concern over managing and motivating their remote workers.”

Organisations have been digitising their business processes at an unprecedented scale, with the pandemic accelerating digital transformation at 59% of global organisations. “Each time an organisation undergoes digital transformation, it brings new processes, which require changes in how employees operate,” says Bolton. “These changes can bring friction to the business and, if left unattended, cause misalignment within the organisation at a time when everyone needs to be working toward common goals.”

Chief operating officers have been in the hot seat as they try to guide their organisations through the impact of the pandemic. “Each change brings new challenges, as organisations are pushed out of their comfort zones in order to adequately adapt to their environment,” adds Bolton. “How well organisations conduct their change management efforts can greatly influence the extent to which new back-office or customer-facing operations benefit the business.”

Having helped guide SAP’s Africa market unit through the past 18 months, Bolton has some practical tips to help organisations improve their change management and ensure they successfully adapt to ongoing change and disruption.

1. Team up: “Set up change management project teams for each new initiative,” advises Bolton. “Establish clear governance parameters for who is involved, and secure the support of an executive sponsor to ensure the change project is driven from the top-down.”

2. Be clear: “Establish clear objectives for the change project, and communicate these upfront with all affected stakeholders. Ongoing stakeholder communication is essential as it significantly increases the likelihood of a successful project outcome.”

3. Train, train, train: “Empower the change management team and the super user involved in the change initiatives with the necessary training,” says Bolton. “This knowledge transfer can then cascade to other affected stakeholders and the broader organisation to ensure everyone is aligned with the changes.”

4. Monitor, measure, manage: “It’s essential that progress against the set objectives is tracked and measured,” advises Bolton. “Where needed, the team may need to adapt using a change management tool set and continuously communicate such changes back to the organisation to ensure everyone remains on board.”

5. Celebrate: “Take time to acknowledge progress and celebrate every success,” says Bolton. “By recognising the efforts of those driving change within the organisation, it becomes more likely that the changes will achieve a shift in mindset, which will help instil a change mindset for future change management efforts.” 

Distributed by African Media Agency (AMA) on behalf of SAP Africa.

Visit the SAP News Center. Follow SAP on Twitter at @SAPNews.

About SAP

As the Experience Company powered by the Intelligent Enterprise, SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP® system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables more than 440,000 business and public customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.

Note to editors:

To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit www.sap-tv.com. From this site, you can embed videos into your own Web pages, share video via email links, and subscribe to RSS feeds from SAP TV.

For customers interested in learning more about SAP products: 

Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)

For more information, press only:

Delia Sieff, SAP Africa, +27 (11) 235 6000, delia.sieff@sap.com

You might also enjoy

Subscribe To Our Newsletter

Get updates and learn from the best

Become our partner

want more info, fill in this form.

Conférence de Presse en Ligne


Les frontières terrestres ne doivent pas constituer des obstacles à la dissémination de votre message. Grâce à notre service de conférence de presse en ligne, nous vous offrons l’opportunité de vous rapprocher des médias africains, chaque fois que vous en aurez besoin.

Nos services comprennent:

Digital Communications


Today, social networks constitute an organization’s first point of contact with a user and a potential customer. At first glance, you need to convince of the relevance and quality of your content to stimulate and motivate the user to go further. We create consistently inspiring online strategy to meet business objectives, engage stakeholders and enhance our client brand’s reputation internally and externally.

 

Communication​ digitale


Les réseaux sociaux représentent aujourd’hui le premier point de contact d’une organisation avec un utilisateur et un client potentiel. Au premier coup d’œil, vous devez le convaincre de la pertinence et de la qualité de votre contenu pour l’inciter à aller plus loin. Nous créons pour vous une stratégie de communication précise et adaptée sur les réseaux sociaux pour atteindre les objectifs commerciaux, impliquer les parties prenantes et améliorer la réputation de votre marque en interne et en externe.

Promotion​ d’événements


Le succès d’un événement réside en moitié dans sa promotion. Peu importe la beauté de l’événement, la qualité des orateurs et de l’ordre du jour, si personne ne rapporte ou ne parle de votre événement, vos efforts seront vains. Nous vous aidons à façonner votre récit et à créer un engouement autour de votre événement. De l’annonce de l’événement à la tenue de celui-ci, nous accompagnons votre effort de planification et le reflétons sur toutes les plateformes médiatiques.​

Formation​ Médiatique


Nous fournissons à vos porte-paroles les outils nécessaires pour présenter vos principaux messages et répondre avec confiance et cohérence aux questions. Notre formation est organisée soit à distance ou en présentiel, avec des études de cas réels et des répétitions. Nos clients repartent avec le sentiment d’être à l’aise devant les journalistes et d’agir en tant qu’ambassadeurs de la marque.

Veille​ Médiatique


Nous mesurons votre portée en relations publiques et rendons compte des informations de votre industrie et des activités de vos  concurrents en surveillant la majorité des canaux de diffusion dans toute l’Afrique. Une veille médiatique complète et opportune est essentielle pour s’assurer que vous ne manquez aucune référence à votre marque, que vous êtes constamment informé de ce qui se passe dans votre industrie et que vous êtes prêt à saisir les opportunités et à réduire les risques en temps opportun.

Relations​ Média


Peu importe le lieu où ils se trouvent, nous sommes une source d‘informations fiables pour les journalistes qui écrivent sur l’Afrique. Nous nous connaissons mutuellement et ils nous font confiance, car nous leur fournissons un contenu crédible qui les aide dans leurs tâches. Nous nous entretenons quotidiennement avec des journalistes aux quatre coins du continent, ce qui fait de nous l’un des organismes les plus efficaces pour mener des campagnes de relations avec les médias.

Stratégie et développement de contenu


Nous créons des stratégies de communication intelligentes, bien documentées et spécialisées destinées à vous aider à construire un récit fort qui engagera votre audience. Nous travaillons en synergie avec vous afin de rédiger des communiqués de presse et des articles d’opinions qui alimentent le récit de votre entreprise. Notre équipe a une expérience approfondie dans la création de récits et le développement de contenu multimédia.

DIFFUSION DE COMMUNIQUES​ DE PRESSE​


C’est le service phare d’AMA. Nous avons mis en place des canaux de diffusion des communiqués de presse auprès des journalistes des 54 États africains ainsi qu’auprès des journalistes américains et européens couvrant les sujets relatifs aux marchés émergents.​

​Nos services comprennent:​

Event Promotion


Half of the success of an event lays in its promotion. Doesn’t matter how beautiful the event is, how wonderful the speakers and the agenda are, if no one reports or talks about your event, your efforts are gone. We help you shape the narrative and create a drumbeat around your event. From the announce all the way to the outcome of the event, we accompany your planning effort and echo it through all media platforms

Media Training


We provide your spokespeople with the tools to present your key messages and answer questions with confidence and coherence. Our training is organised either remotely or face-to- face, with real case studies and rehearsals. Our clients leave feeling comfortable being in front of reporters and acting as brand ambassadors.

Media Monitoring


We measure and report on
your PR reach, industry news, and competitive activity by monitoring most channels in North, West, Central, East and Southern Africa. Comprehensive and timely media monitoring is critical to ensuring that you don’t miss any reporting of your brand,
you’re constantly informed on what’s going on around your business, and you’re ready to capitalise on opportunities and mitigate
risks in a timely fashion..

Media Relations


We have become an authoritative source of news for reporters writing about Africa, wherever they are. We know them, they know us, and they trust us for providing them with timely and accurate content that helps them do their job. We speak to reporters on a daily basis in all corners of the continent and this makes us one of the most effective agencies in running media relations campaigns.

Strategy & Content Development


We create smart and localised communications strategies to help build a strong narrative that will engage your audiences. We partner with you to create press releases and thought leadership pieces that sustain a drumbeat for your company’s narrative. Our team have deep experience in shaping narratives and developing media content.

PRESS RELEASE WIRE DISTRIBUTION

This is AMA’s flagship service. We have set up channels of distribution towards the journalists of the 54 African states, as well as to American journalists and European journalists covering emerging markets issues.
Our service includes:

Editorial advice

Localised editorial piece when needed

Distribution to the major print, broadcast and online publications along with industry-specific publications

Follow-up calls to secure interview request

Guaranteed distribution to Africa.com

Distribution to Bloomberg, LexisNexis and Thomson Reuters

Social Media Reach: Facebook, Twitter, LinkedIn, Instagram

Full online monitoring and print monitoring when available. Includesreadership stats and Advertising Value Equivalent

Translation in French, Arabic and Portuguese available